American Express is hiring for Executive Operations. Candidates with Graduation and Post Graduation Degrees can apply for the position. The full Information and requirements are given below:
| Company | American Express |
| Position | Executive-Operations |
| Qualification | Graduation/Post Graduation |
| Batch | 2018/2019/2020/2021 |
| Experience | Freshers & Experienced |
| Location | Gurgaon/ Work From Home |
Job Description:
This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls. It also involves reviewing and onboarding Merchant Applications and KYC documents for CLM & PSF merchants
Key Responsibilities:
- Work on daily inventory towards cases related to merchant servicing and onboarding.
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
- Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc.) over emails/calls to reduce the volume
- Carry out Due Diligence activities to ensure all dues are released to the clients
- Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met
- Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations
Education & Qualification:
- Graduate/Post-Graduate.
- Relevant experience an advantage.
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Strong and committed customer focus and consistent demonstration of service excellence.
- Compliance with company policies and procedures.
- Ability to take independent decision & meet stringent deadlines.
- Good computer skills.
- Good command over MS Excel, Access & PowerPoint.
- Strong focus on results
- Should have knowledge of KYC.
About Company:
American Express is a leading issuer of personal, small business, and corporate credit cards. The company’s travel-related offerings include traveller’s checks, credit cards, corporate and personal travel planning services, tour packages, and agencies for hotel and car-rental reservations.
How To Apply?
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- Fill in the details with the information provided.
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